Terms of Service

1. Acceptance and eligibility

These Terms of Service form an agreement between you and Banok's Chicken Inasal, together with the Banok's branch selected to provide your order (collectively, “Banok's”). By creating an account, accepting these terms, or placing an order, you agree to the version identified above and acknowledge the accompanying Privacy Policy.

You must have legal capacity to enter this agreement. If you are under 18, use the service only with a parent or legal guardian's involvement and permission. Mandatory consumer rights under Philippine law are not waived.

2. Customer accounts

Provide accurate and current identity, contact, address, and account information. Mobile OTP, Google sign-in, and manual password login may be offered. Keep passwords and verification codes confidential and report suspected unauthorized access. Banok's may reasonably restrict access to address fraud, abuse, security threats, unlawful activity, repeated unclaimed orders, or material violations while continuing to honor lawful customer rights and valid obligations.

3. Branches, menus and pricing

Products, add-ons, ingredients, prices, promotions, inventory, operating hours, service areas, fees, fulfillment options, and payment methods may differ by branch and change before confirmation. Images are illustrative. The final checkout review controls the submitted items, quantities, totals, branch, fulfillment, and payment method. Material price, stock, address, fee, or availability changes must be reviewed before submission.

4. Orders and status

Placing an order sends it to the selected branch; an order number or payment attempt does not guarantee acceptance. Cash orders normally move from Pending to Verifying after the displayed cancellation window. Online orders may remain Awaiting Payment until confirmed, then proceed through operational statuses. Banok's may reject or cancel when payment is unconfirmed, stock is unavailable, information is inaccurate, delivery is outside coverage or unsafe, fraud is suspected, or fulfillment is impossible.

5. Pickup and delivery

Pickup: arrive at the selected branch within a reasonable time after the order is ready and provide the requested order information. Pay at Pickup means payment at the branch, not Cash on Delivery.

Delivery: provide a complete address, correct barangay, reachable mobile number, and accurate map pin. You authorize relevant branch staff and the assigned rider to use the details necessary to fulfill delivery. Times are estimates; weather, traffic, safety, demand, location accuracy, and operations can cause delay or failed delivery.

6. Payments

Methods displayed at checkout may include Cash on Delivery, Pay at Pickup, and online channels through PayMongo. Online payments are subject to provider terms, availability, verification, limits, and security checks. A payment is treated as paid only after reliable provider confirmation or authorized reconciliation. A “confirming payment” message means verification continues; do not repeatedly pay the same order.

7. Payment changes and cancellations

• Pending Cash on Delivery or Pay at Pickup orders may be cancelled directly and changed during the displayed two-minute window.
• Awaiting Payment online orders may be cancelled or changed to an available method, subject to payment already initiated or confirmed.
• During Verifying or Preparing, cancellation becomes a branch-reviewed request and a paid order may also require refund review.
• During Assigned or Delivering, customer cancellation controls are removed because fulfillment is underway.

A request is not a cancellation until approved unless the interface explicitly confirms immediate cancellation. Relevant branch actions may be paused during review.

8. Refunds

Refund eligibility depends on confirmed payment, status, reason, fulfillment, evidence, provider rules, and law. A request opens a review and is not itself approval. Approved refunds may be submitted through PayMongo or an agreed manual bank or e-wallet channel. Some QR Ph provider refunds require bank details through a secure provider link. Never send passwords, PINs, or OTPs. A refund is completed only after provider confirmation or authorized evidence of a manual transfer.

9. Support and communications

Order conversations and support tickets may be used for status questions, cancellation or refund requests, completed-order issues, and relevant evidence. Upload only material you are authorized to share and exclude unnecessary sensitive information. Banok's may send operational SMS, email, in-app, payment, refund, and security messages; these are not marketing.

10. Acceptable use

Do not place fraudulent orders, misuse promotions, impersonate others, interfere with or attempt unauthorized access to the service, upload malware or unlawful content, harass staff or riders, manipulate payment or refund evidence, or violate law. Banok's may apply reasonable security controls and rate limits.

11. Service and PWA availability

The website and optional progressive web app may be updated, maintained, changed, or temporarily unavailable. PWA updates may require refresh but not reinstallation. Offline or cached content may be outdated and is not proof of current price, stock, payment method, branch, or service availability.

12. Intellectual property

Banok's names, logos, designs, menus, photographs, software, and service content are owned by Banok's or used with permission. Personal ordering use does not transfer ownership rights.

13. Warranties and liability

Banok's will exercise reasonable care in operating the service and fulfilling accepted orders. To the extent permitted by law, Banok's is not responsible for losses caused solely by events beyond reasonable control, customer inaccuracies, avoidable credential misuse, or third-party outages. Nothing excludes remedies that cannot lawfully be excluded, including Philippine consumer, privacy, payment, and food-safety rights.

14. Changes to these terms

The version and effective date identify the controlling publication. Material changes will be presented for acceptance before a new order. A previously accepted version continues to govern conduct and orders occurring while it was effective unless law requires otherwise.

15. Governing law and contact

These terms are governed by the laws of the Republic of the Philippines. Choose the branch associated with your account or order on the official branch portal to contact Customer Support. This does not prevent use of rights and remedies under law.

Operator: Banok's Chicken Inasal, Zamboanga del Norte, Philippines.